外贸英语对话实用语句范例
2024-04-30 02:02
1. 外贸英语对话实用语句范例
今天给大家介绍最常用的外贸报价对话实用语句哦~ 快速准确的报价 Prompt & Accurate Quotation 不管是对待新客户还是老客户，报价的时效性都很重要。机会难得，一定提要快速报价。 Dear Flora, Thanks for mailing me back and notifying us of your requested item with details. Please check the offer sheet in detail with estimated price in attachment. The accurate price will be fixed after sampling. I will keep you posted on this！ Your immediate reply will be appreciated. Regards, Jessica Outline 提纲挈领 1. mail somebody back：回复某人邮件/信函。 2. notify：通知，通告。 3. estimated price：预估的价格。 4. accurate price：准确的价格。 5. immediate reply：快速的回复。 More Expressions 触类旁通 1. Kindly let me know if you need any further assistance. 如果您需要任何进一步协助，请通知我。 2. You can be certain that our price is really competitive. 您可以放心，我们的价格是绝对有竞争力的。 3. Thank you for taking time to send me the inquiry. 感谢您抽出宝贵的时间来向我询价。 4. How does L/C sound? 我们做信用证怎么样？ 5. Your prompt reply will be greatly appreciated. 若您能尽快回复，我们会非常感激！ 详细专业的报价 Detailed & Professional Quotation 报价的内容，要尽可能详尽，并突出自身的优势，把能给到的信息一次性给全。 Dear Clair, This is Kerry from ABC Trading Inc. According to your inquiry of grease gun, I was wondering if you could accept our pricing USD5.65/pc. As per our conversation at HK Fair, the estimate USD5.35/pc was based on the neutral poly bag packaging with a barcode sticker only, not the color box as you mentioned in the previous email. Please check our offer sheet in detail as attached. Also enclosed the instruction manual & die-cut of color box for your reference. Your early reply will be highly appreciated. Best regards, Kerry Hu Outline 提纲挈领 1. grease gun：黄油枪。 2. neutral poly bag packaging：中性塑料袋包装（中性包装，表示包装上没有任何供应商信息或者客户信息，也没有品牌信息）。 3. barcode sticker：条形码不干胶。 4. previous email：上一封邮件。 5. die-cut of color box：彩盒设计稿的刀模图。 More Expressions 触类旁通 1. We could provide you with a better price if the quantity raises to 10,000 pieces. 如果数量达到1 万件，我们可以给您一个更好的价格。 2. Our subsidiary in the UK will handle the business with your company. 我们英国分公司会处理您的订单事宜。 3. The biggest problem for retail price is namely about packaging. （影响零售价格的）最大问题就是包装。 4. Would you mind sending me some more photos about your inquired item ？ 能否给我多发一些您正在找的产品的图片？ 5. My customer would enable me to offer the price below 5 dollars. 我客户只会允许我在 5 美元以内报价。 应对客户的砍价 Discussion On Pricing Bargain 针对不同的客户，应该有不同的手法和应对策略。 Dear Clair, I’m sorry we cannot accept your target price USD5.35 with color box packaging. As I mentioned in the previous email, it based on the poly bag only. I take it for granted the 30 cents surcharge is reasonable. We could give you 15 cents off as maximum. That means, USD5.50 is our floor price. Please help to understand our situation and back us. Thank you！ Kind regards, Kerry Hu Outline 提纲挈领 1. take it for granted：坚定地认为…… 2. surcharge：额外费用。 3. 15 cents off：减少 15 美分。 4. as maximum：这里表示“这就是最大的让步”。 5. floor price：地板价，用来形容最低的价格、最好的价格。 More Expressions 触类旁通 1. Please help to check with the buyer and give me reply soon. 请跟买手确认（价格），并尽快给我回复。 2. Would you accept EUR3.50/pc as the final price？ 您能接受每件3.5 欧元的最终价格吗？ 3. We could offer you a special discount of 10% if the quantity reaches one 40 feet full container. 如果订单数量可以达到一个 40 英尺的整柜集装箱，我们可以给您一个10%的特别折扣。 4. I have to re-check the price and see if we could meet your target. 我需要重新核算一下价格，看看能否达到您的目标价。 5. We are desperate to get your price approval to proceed. 我们非常需要您的价格确认，从而（把这个项目）推进下去。 多轮价格谈判 Price Negotiating 价格拉锯中需要谈判双方控制自己的情绪和节奏，用一定的技巧去磨合，去寻找一个能让双方妥协让步的折中点。 Dear Clair, To be candid with you, we have no margin to reduce the pricing again. I understand the price is awful important to win the order, but the quality counts for much more. We couldn’t debase our quality level to achieve your aim. I’m sorry. Having discussed with top management, we decide to proceed with below suggestions： 1. USD5.50/pc, with color box packaging, based on 10,000 pcs quantity. 2. USD5.20/pc, with neutral poly bag packaging, based on 10,000 pcs quantity. 3. 3% special discount will be provided when the quantity is up to 30,000 pcs. Please help to consider and advise which option is better for you. We realize that you have to test your local market and retail price. And we’re pleased to go ahead with a trial order in a small quantity to start our business. Maybe 5,000 to 8,000 pcs is workable for you to make a decision, with no price increase. Kind regards, Kerry Hu Outline 提纲挈领 1. margin：利润。在商务英语中，大多用 margin 来替代 profit。 2. awful important：非常重要，awful 在这里做副词，相当于 very。 3. debase quality level：降低品质。 4. aim：目标。 5. top management：最高管理层。 More Expressions 触类旁通 1. Price is important, but quality counts for much more. 价格很重要，但品质更重要。 2. It is not workable for us to place such a big order for the first time. 第一张订单我们没有办法把数量提那么高。 3. We could place a trial order to test the market. 我们可以下一个试单来测试市场。 4. Consumers could only pay for USD9.99 per piece as maximum for this item. 这个产品，消费者只会愿意在 9.99 美元单价以下考虑购买。 5. 10% discount will be provided if you double the quantity. 如果您把数量加倍，我们可以给您 10% 的折扣。 最终确定价格 Final Price Confirmation 价格的确认是订单谈判的一个关键，必须得到客户的书面同意，这样才可以避免将来可能发生的纠纷。 Dear Clair, Very glad to hear that you confirmed the price USD5.20/pc. You are no doubt aware of the neutral poly bag packaging. I’m writing today to send you the PI for running this trial order with 7,500 pcs. Please help to check the file with unit price, packaging, carton measurement, delivery time, payment term, and so on. If no additional questions, please help to sign back this PI. As soon as we got your final confirmation, we will do pre-production samples for your evaluation. Best regards, Kerry Hu Outline 提纲挈领 1. You are no doubt aware of ：你无疑知道…… 2. PI ：形式发票，是Proforma Invoice 的首字母缩写。 3. payment term ：付款方式。 4. carton measurement ：外箱资料。 5. pre-production samples ：产前样，很多时候也会简写成PP samples。 More Expressions 触类旁通 1. We will arrange the production as long as we receive your email with approval. 只要收到您的确认邮件，我们就会安排生产。 2. Deal ！Please send me the updated offer sheet asap. 成交！请马上把最新的报价单发给我。 3. Your final estimate is 5% higher than your competitors. 你最终的报价还是比同行高了五个点。 4. I could consider doing business with your company if 1,000 pieces workable for the first order. 如果你可以接受第一单1 000 个的数量，我会考虑跟你们公司合作。 5. Good price！But we cannot accept your packaging suggestion. I will inform you of our idea later. 价格不错！但是我们没法接受你们的包装方案。我晚些时候会把我们的想法告诉你。
2. 外贸英语短文
Hello, Mr. Kubat. I am glad to meet you here at the fair. 你好，Kubat先生，很高兴在交易会上见到你。 Likewise. Take a seat, please. How about a cup of tea? 我也很高兴。请坐，喝杯茶好吗？ Sure. Thank you. It seems your business is prosperous. There are many customers here. 好，谢谢。看起来生意很兴旺，这么多客户光临。 Yes, it's not too bad. Our sales are going up year after year. And we still have a large potential production capacity. 是的，还可以。销量年年递增，我们的生产潜力还很大。 Well, what do you think of choosing a commission representative or agent abroad to promote your sales? 哦，你们是否想在国外选择一家代办商或代理人为你们推销产品？ That's a good idea. So far, we have several agents abroad. 这个主意不错。不过，目前我们在国外已有几家代理人。 We are willing to be your agent in Thailand for hand-held tools. What do you think? 我们愿意在泰国做你方的手工工具代理人。不知你们意下如何？ That sounds good. 听起来不错。 A: Then, what's your usual commission rate for your agents? 那么，你们通常给代理人的佣金率是多少？ B: Usually, we give a commission of 3% to our agents. 通常给百分之三。 A: 3% is too low, I think. You see, we have a lot of work to do in sales promotion such as advertising on radio or TV, printing booklets, leaflets, catalogues and so on. It all costs money. 3% is not enough. 我认为百分之三太低了。你知道，为了推销你方的产品，我们要做很多工作。比如，在电台或电视上做广告，印刷小册子、传单和商品目录等。这一切花销，百分之三是不够的。 B: Don't worry. We'll allow you a higher commission rate if your sales score a substantial increase. 别担心，如果你们的销量大幅度增长，我们会给予更高的佣金。 A: You mean to say… 您的意思是…… B: Now, if you sell US$ 2 million worth of hand-held tools annually, we can only allow 3% commission. If the annual turnover exceeds US$ 5 million, you can get 5% commission. What do you think of that? 如你方手工工具的年销量为二百万美元，我们只能给百分之三的佣金。如果年销量超过五百万美元，你就可得到百分之五的佣金，你看如何？ A: It sounds OK. Then how do you pay the commission? 这还差不多。那么，佣金如何支付？ B: We may deduct the commission from the invoice value directly or remit it to you after payment. 我们可以直接从发票金额中扣除佣金，或在付款后汇给你方。 A: All right. If it's okay, we would like to sign an agency agreement with you immediately. 那好。如果可以，我们会与你们立即签订代理协议。 B: Think it over. We hope to keep a good business relationship with you. 好好考虑一下，我们希望与你方保持良好的贸易关系。 A: Thank you for your help. 谢谢你们的关照。
3. 外贸人常用的英语口语对话
外贸人常用的英语口语对话
作为经常与老外打交道的外贸人，应该会应付各种场合的情景对话。当然，很多人会自认为口语好，能应付，但是，一些话语的细节是否使用得周到，就需细细揣摩了。下面是我为大家带来的外贸人常用的英语口语对话，欢迎阅读。
外贸人常用的英语口语对话 1. 如何招揽顾客
一般程序：招呼—问候—寻找相关话题—理出商谈头绪。所以，打招呼很重要，无论顾客有没有表现购买意愿，您都应该上前问候一句：“What can I do for you?”或“May I help you?”，也可说：“Can I be of any assistance?”，如果是熟客，可简单说声：“Good afternoon, madam. Something for you?”
2. 如何打开话题
如果顾客不置可否或表现出不耐烦的样子，决不可轻言放弃，可以先说： “Everybody is welcome here, madam. Whether she buys or not.(这里欢迎任何人光临，买不买都没关系)”，然后婉转地问：“Are you looking for something?”。
3. 如何拉近距离
首先表达自己身份，甚至可以交换名片，然后说些常用客套话，为后来的推销铺路。一句：“Would you mind my recommending?”十分有用。
4. 如何游说购买
初次见面就开门见山、滔滔不绝的做法已经落伍。当你要说服顾客时，最好用“Well, let me tell you why.”作为解释商品用途、优点的开场白。
5. 如何展示商品
可以说：“Please take a look at this.”或“That one, madam?(那个好吗?)”配合产品加以说明时，则用“As you can see, ~(正如您所见，~)”
6. 如何拖延时间
争取时间以便长期抗战要有技巧，再心急也要说“Please take your time”(慢慢看/参观)或“Go right ahead, please.”(随便参观)。根据情况也可通过闲聊进入主题，让顾客有一定时间考虑。
7. 如何选取工具
广告信函、海报、优待卷等都是销售的有效辅助工具，所谓“百闻不如一见”，一边看商品，一边听解释，才更易进入状况。所以“I'll send you our D.M.”(我会寄给您产品的广告信函)很有说服力。
8. 如何利用店铺开张
店铺开张和周年庆典都是很好的宣传机会，因为本店新开张，因此给予优惠，或进一步说明“If you would kindly recommend our establishment to your friends, the favor will be greatly appreciated”(如果您将本店介绍给您朋友，本店将十分感激)
9. 如何劝客户抓紧购买
店铺出清存货时是购买价廉物美的货物的好时机，您可以说“I understand there's not much left over”(存货不多)
10. 如何接受电话预定
除非是熟客，双方足够信任，否则，餐馆、旅店通常的电话应对方式是“What time can we expect you ?”(您几点来?)
11. 如何给客人菜单
餐厅里，引领顾客落座后通常递上菜单“Good evening, sir. Here's the dinner menu”捎待一会，再询问“May I take your order ?”(您要来点什么?)
12. 如何引客人入座
可以先询问“How many people, please ?”(请问几位?)以及“Do you have a reservation ?”(您订位了吗?)，接下来就应该“Where would you prefer to sit ?”(您喜欢坐哪?)而引客人入座了
13. 如何招呼顾客
应主动说“How do I address you?”，然后再进行下一步骤。
14. 如何让顾客稍候
成功的推销是要建立良好长久的服务。忙不过来时，殷勤地一句“Would you mind waiting for a while?”(不介意稍候片刻吧?)足以奠定成功的基础。
15. 如何让顾客说“买”
双方谈得热烈的时候，说上一句“It's going to be the pride of our company.”(这将是本公司的荣幸)可以收到意想不到的奇效。
16. 如何促使顾客下决心
顾客犹豫不决时，您必须锲而不舍地游说，常用“Think about the advantages you will get.”(想想您能得到的利益)有利于出时顾客下决心购买。
17. 如何取出样品
顾客只有直接接触产品才有可能激起购买欲，所以“I have some sample”必须手口并用才有效果。
18. 如何针对多人游说
女性购物常常成群结队，所以您要多角度揣摩消费者喜好。在叽叽喳喳的意见中，找出主要购买者，对她说“Please insist your taste and need.”(请坚持您的品位和考虑实际需要)
19. 如何应付挑剔的顾客
挑剔的顾客主管意识极强，所以要避免正面争论，实在不行，记得说句“I'm very sorry we couldn't help you, sir.”(很抱歉，我帮不上什么忙)。
20. 如何说明种类齐全
有时候，与其说得唾液横飞，不如用来阐明重点。客人想知道公司产品的.种类时，肯定地说上一句“Various”就已足够。
21. 如何让顾客试穿
展示商品的下一步就是顾客试穿了，可以说“Please try on whichever you like.”(随便试)或“Would you like to try it on?”(要不要试穿一下?)
22. 如何说明用途
商品要买得好，推销员对商品必须有足够的了解，说明使用方法的简易及商品的来用性，往往有利于顾客下决心购买，所以一句“Well, the self-filling device is simple.”(这种自动充墨装置十分简单)对您的推销术有举一反三之效的。
23. 如何介绍新产品
优秀推销员除了要有说服力、自信心和洞悉顾客心理的能力外，还要能经常介绍公司的最新或最畅销的产品。可以说“This is our newest product.”或 “This is our most recently developed product.”(这是我公司最新产品)，甚至还可以强调 “They are of the newest patterns that can be obtained in town”(这个款式目前在市面上绝无仅有)。
24. 如何说明产品特色
面对令人眼花缭乱的产品，特色是顾客考虑的要素之一。所以，把“Its durability will be an agreeable surprise to you.”(它的耐久性将让您吃惊)常挂嘴边是必要。
25. 如何介绍设计师风格
顾客对衣饰的品位越来越高，所以必须掌握顾客的特殊喜好，下面的句子就显得很重要：“Do you enjoy the Italian style?”(喜欢意大利款式吗?); “Let me introduce the designer's.”(让我为您介绍设计师所设计的)
26. 如何帮客人搭配
推销致胜的关键是要懂得搭配之道。如今的顾客已不是因为需要，或是因为缺乏而购买衣物，而是为了搭配原有物品，比如西装配领带，上衣配裤子等等。因此，“The gray one suits you well”(灰色比较适合您)之类的句子，就成了流行的推销用语。
27. 如何推荐特卖品
一般而言，每家商号都自己的特色或特制品，这句“It's our specialty”(这是本店的特制品)要用得很娴熟。总之，无论是推销的商店，还是推销本身都要风格独具，才能立于不败之地。
28. 如何提出保证
保证有很多种，如保证期(warranty)、耐用性(durability)、新奇度(novelty)、价格低(reasonable price)等等。可以使用“It has a five- year guarantee against mechanical defects”(机件保用五年)之类的语句。
29. 如何附送赠品
附送赠品是经久不衰的推销手法，因此，像“That includes an extra pair of shoelaces and a bottle of polish”(附送鞋带一对及鞋油一瓶)这类的说法是能讨顾客欢心的。
30. 如何讨论款式
与顾客讨论款式，既能对顾客表示尊重，又能抓住顾客的实际需求。像 “How do you like this one?”(您觉得这件如何?)或“Will you not try that one?”(试试那件怎么样?)这类话语往往是讨论的前奏，如果能加上“This style is quite elegant, I think you'll like it.”这句话，则交易更易成功。
附：外贸人常用交际口语! 1.After you.你先请。
这是一句很常用的客套话，在进/出门,上车得场合你都可以表现一下。
2.I just couldn't help it.我就是忍不住。
这样一个漂亮的句子可用于多少个场合?下面是随意举的一个例子：I was deeply moved by the film and I cried and cried.I just couldn't help it.
3.Don't take it to heart.别往心里去，别为此而忧虑伤神。 生活实例：This test isn't that important.Don't take it to heart.
4.We'd better be off.我们该走了。 It's getting late.We'd better be off.
5.Let's face it.面对现实吧。常表明说话人不愿意逃避困难的现状。 I know it's a difficult situation.Let's face it, OK?
6.Let's get started.咱们开始干吧。
劝导别人时说：Don't just talk.Let's get started.
7.I'm really dead.我真要累死了。
坦诚自己的感受时说：After all that work, I’m really dead.
8.I've done my best.我已尽力了。
9.Is that so? 真是那样吗?
常用在一个人听了一件事后表示惊讶、怀疑。
10.Don't play games with me! 别跟我耍花招!
11.I don't know for sure.我不确切知道。
Stranger：Could you tell me how to get to the town hall?
Tom：I don't know for sure.Maybe you could ask the policeman over there.
12.I'm not going to kid you.我不是跟你开玩笑的。 Karin：You quit the job? You are kidding. Jack：I'm not going to kid you.I'm serious.
13.That's something.太好了，太棒了。
A：I'm granted a full scholarship for this semester. B：Congratulations.That's something.
14.Brilliant idea!这主意真棒!这主意真高明!
15.Do you really mean it? 此话当真?
Michael：Whenever you are short of money, just come to me. David：Do you really mean it?
16.You are a great help.你帮了大忙
17.I couldn't be more sure.我再也肯定不过。
18.I am behind you.我支持你。
A：Whatever decision you're going to make, I am behind you.
19.I'm broke.我身无分文。
20.Mind you!请注意!听着!(也可仅用Mind。)
Mind you! He's a very nice fellow though bad-tempered.
21.You can count on it.你尽管相信好了，尽管放心。 A：Do you think he will come to my birthday party? B：You can count on it.
22.I never liked it anyway.我一直不太喜欢这东西。
当朋友或同事不小心摔坏你的东西时就可以用上这句话给他一个台阶，打破尴尬局面： Oh, don't worry.I'm thinking of buying a new one.I never liked it anyway.
23.That depends.看情况再说。
I may go to the airport to meet her.But that depends.
24.Congratulations.恭喜你，祝贺你。
25.Thanks anyway.无论如何我还是得谢谢你。
当别人尽力要帮助你却没帮成时，你就可以用这个短语表示谢意。 26.It's a deal.一言为定
Harry：Haven't seen you for ages.Let's have a get-together next week.
Jenny：It's a deal
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4. 外贸常用英语口语对话
作为经常与老外打交道的外贸人，应该会应付各种场合的情景对话。当然，很多人会自认为口语好，能应付，但是，一些话语的细节是否使用得周到，就需细细揣摩了。
1. 如何招揽顾客
一般程序：招呼—问候—寻找相关话题—理出商谈头绪。所以，打招呼很重要，无论顾客有没有表现购买意愿，您都应该上前问候一句：“What can I do for you?”或“May I help you?”，也可说：“Can I be of any assistance?”，如果是熟客，可简单说声：“Good afternoon, madam. Something for you?”
2. 如何打开话题
如果顾客不置可否或表现出不耐烦的样子，决不可轻言放弃，可以先说： “Everybody is welcome here, madam. Whether she buys or not.(这里欢迎任何人光临，买不买都没关系)”，然后婉转地问：“Are you looking for something?”。
3. 如何拉近距离
首先表达自己身份，甚至可以交换名片，然后说些常用客套话，为后来的推销铺路。一句：“Would you mind my recommending?”十分有用。
4. 如何游说购买
初次见面就开门见山、滔滔不绝的做法已经落伍。当你要说服顾客时，最好用“Well, let me tell you why.”作为解释商品用途、优点的开场白。
5. 如何展示商品
可以说：“Please take a look at this.”或“That one, madam?(那个好吗?)”配合产品加以说明时，则用“As you can see, ~(正如您所见，~)”
6. 如何拖延时间
争取时间以便长期抗战要有技巧，再心急也要说“Please take your time”(慢慢看/参观)或“Go right ahead, please.”(随便参观)。根据情况也可通过闲聊进入主题，让顾客有一定时间考虑。
7. 如何选取工具
广告信函、海报、优待卷等都是销售的有效辅助工具，所谓“百闻不如一见”，一边看商品，一边听解释，才更易进入状况。所以“I'll send you our D.M.”(我会寄给您产品的广告信函)很有说服力。
8. 如何利用店铺开张
店铺开张和周年庆典都是很好的宣传机会，因为本店新开张，因此给予优惠，或进一步说明“If you would kindly recommend our establishment to your friends, the favor will be greatly appreciated”(如果您将本店介绍给您朋友，本店将十分感激)
9. 如何劝客户抓紧购买
店铺出清存货时是购买价廉物美的货物的好时机，您可以说“I understand there's not much left over”(存货不多)
10. 如何接受电话预定
除非是熟客，双方足够信任，否则，餐馆、旅店通常的电话应对方式是“What time can we expect you ?”(您几点来?)
11. 如何给客人菜单
餐厅里，引领顾客落座后通常递上菜单“Good evening, sir. Here's the dinner menu”捎待一会，再询问“May I take your order ?”(您要来点什么?)
12. 如何引客人入座
可以先询问“How many people, please ?”(请问几位?)以及“Do you have a reservation ?”(您订位了吗?)，接下来就应该“Where would you prefer to sit ?”(您喜欢坐哪?)而引客人入座了
13. 如何招呼顾客
应主动说“How do I address you?”，然后再进行下一步骤。
14. 如何让顾客稍候
成功的推销是要建立良好长久的服务。忙不过来时，殷勤地一句“Would you mind waiting for a while?”(不介意稍候片刻吧?)足以奠定成功的基础。
15. 如何让顾客说“买”
双方谈得热烈的时候，说上一句“It's going to be the pride of our company.”(这将是本公司的荣幸)可以收到意想不到的奇效。
16. 如何促使顾客下决心
顾客犹豫不决时，您必须锲而不舍地游说，常用“Think about the advantages you will get.”(想想您能得到的利益)有利于出时顾客下决心购买。
17. 如何取出样品
顾客只有直接接触产品才有可能激起购买欲，所以“I have some sample”必须手口并用才有效果。
18. 如何针对多人游说
女性购物常常成群结队，所以您要多角度揣摩消费者喜好。在叽叽喳喳的意见中，找出主要购买者，对她说“Please insist your taste and need.”(请坚持您的品位和考虑实际需要)
19. 如何应付挑剔的顾客
挑剔的顾客主管意识极强，所以要避免正面争论，实在不行，记得说句“I'm very sorry we couldn't help you, sir.”(很抱歉，我帮不上什么忙)。
20. 如何说明种类齐全
有时候，与其说得唾液横飞，不如用来阐明重点。客人想知道公司产品的种类时，肯定地说上一句“Various”就已足够。
21. 如何让顾客试穿
展示商品的下一步就是顾客试穿了，可以说“Please try on whichever you like.”(随便试)或“Would you like to try it on?”(要不要试穿一下?)
22. 如何说明用途
商品要买得好，推销员对商品必须有足够的了解，说明使用方法的简易及商品的来用性，往往有利于顾客下决心购买，所以一句“Well, the self-filling device is simple.”(这种自动充墨装置十分简单)对您的推销术有举一反三之效的。
23. 如何介绍新产品
优秀推销员除了要有说服力、自信心和洞悉顾客心理的能力外，还要能经常介绍公司的最新或最畅销的产品。可以说“This is our newest product.”或 “This is our most recently developed product.”(这是我公司最新产品)，甚至还可以强调 “They are of the newest patterns that can be obtained in town”(这个款式目前在市面上绝无仅有)。
24. 如何说明产品特色
面对令人眼花缭乱的产品，特色是顾客考虑的要素之一。所以，把“Its durability will be an agreeable surprise to you.”(它的耐久性将让您吃惊)常挂嘴边是必要。
25. 如何介绍设计师风格
顾客对衣饰的'品位越来越高，所以必须掌握顾客的特殊喜好，下面的句子就显得很重要：“Do you enjoy the Italian style?”(喜欢意大利款式吗?); “Let me introduce the designer's.”(让我为您介绍设计师所设计的)
26. 如何帮客人搭配
推销致胜的关键是要懂得搭配之道。如今的顾客已不是因为需要，或是因为缺乏而购买衣物，而是为了搭配原有物品，比如西装配领带，上衣配裤子等等。因此，“The gray one suits you well”(灰色比较适合您)之类的句子，就成了流行的推销用语。
27. 如何推荐特卖品
一般而言，每家商号都自己的特色或特制品，这句“It's our specialty”(这是本店的特制品)要用得很娴熟。总之，无论是推销的商店，还是推销本身都要风格独具，才能立于不败之地。
28. 如何提出保证
保证有很多种，如保证期(warranty)、耐用性(durability)、新奇度(novelty)、价格低(reasonable price)等等。可以使用“It has a five- year guarantee against mechanical defects”(机件保用五年)之类的语句。
29. 如何附送赠品
附送赠品是经久不衰的推销手法，因此，像“That includes an extra pair of shoelaces and a bottle of polish”(附送鞋带一对及鞋油一瓶)这类的说法是能讨顾客欢心的。
30. 如何讨论款式
与顾客讨论款式，既能对顾客表示尊重，又能抓住顾客的实际需求。像 “How do you like this one?”(您觉得这件如何?)或“Will you not try that one?”(试试那件怎么样?)这类话语往往是讨论的前奏，如果能加上“This style is quite elegant, I think you'll like it.”这句话，则交易更易成功。
附：外贸人常用交际口语!
1.After you.你先请。
这是一句很常用的客套话，在进/出门,上车得场合你都可以表现一下。
2.I just couldn't help it.我就是忍不住。
这样一个漂亮的句子可用于多少个场合?下面是随意举的一个例子：I was deeply moved by the film and I cried and cried.I just couldn't help it.
3.Don't take it to heart.别往心里去，别为此而忧虑伤神。 生活实例：This test isn't that important.Don't take it to heart.
4.We'd better be off.我们该走了。 It's getting late.We'd better be off.
5.Let's face it.面对现实吧。常表明说话人不愿意逃避困难的现状。 I know it's a difficult situation.Let's face it, OK?
6.Let's get started.咱们开始干吧。
劝导别人时说：Don't just talk.Let's get started.
7.I'm really dead.我真要累死了。
坦诚自己的感受时说：After all that work, I’m really dead.
8.I've done my best.我已尽力了。
9.Is that so? 真是那样吗?
常用在一个人听了一件事后表示惊讶、怀疑。
10.Don't play games with me! 别跟我耍花招!
11.I don't know for sure.我不确切知道。
Stranger：Could you tell me how to get to the town hall?
Tom：I don't know for sure.Maybe you could ask the policeman over there.
12.I'm not going to kid you.我不是跟你开玩笑的。 Karin：You quit the job? You are kidding. Jack：I'm not going to kid you.I'm serious.
13.That's something.太好了，太棒了。
A：I'm granted a full scholarship for this semester. B：Congratulations.That's something.
14.Brilliant idea!这主意真棒!这主意真高明!
15.Do you really mean it? 此话当真?
Michael：Whenever you are short of money, just come to me. David：Do you really mean it?
16.You are a great help.你帮了大忙
17.I couldn't be more sure.我再也肯定不过。
18.I am behind you.我支持你。
A：Whatever decision you're going to make, I am behind you.
19.I'm broke.我身无分文。
20.Mind you!请注意!听着!(也可仅用Mind。)
Mind you! He's a very nice fellow though bad-tempered.
21.You can count on it.你尽管相信好了，尽管放心。 A：Do you think he will come to my birthday party? B：You can count on it.
22.I never liked it anyway.我一直不太喜欢这东西。
当朋友或同事不小心摔坏你的东西时就可以用上这句话给他一个台阶，打破尴尬局面： Oh, don't worry.I'm thinking of buying a new one.I never liked it anyway.
23.That depends.看情况再说。
I may go to the airport to meet her.But that depends.
24.Congratulations.恭喜你，祝贺你。
25.Thanks anyway.无论如何我还是得谢谢你。
当别人尽力要帮助你却没帮成时，你就可以用这个短语表示谢意。 26.It's a deal.一言为定
Harry：Haven't seen you for ages.Let's have a get-together next week.
Jenny：It's a deal
更多外贸英语口语相关文章推荐：
5. 外贸交际英语情景对话范文
现在英语已经渗透入各行各业，想要一份理想的工作，一定要学好英语。我在此献上常用的外贸英语，希望对大家有所帮助。
外贸交际英语情景对话：Talking about the Payment 谈付款方式
Buyer: How are you Mr. Wang? Glad to hear you again. We've settled the questions of price, quality and quantity. Now what about the terms of payment?
王先生，最近怎么样?很高兴再次和你通话。我们已经谈妥了价格，质量和数量的问题，该谈谈付款方式了吧?
SELLER: Morning, Mr. Smith. Thanks for calling me for payment negotiation.
早上好，史密斯先生。谢谢你为了这件事来电。
BUYER: Do you accept D/A or D/P?
承兑交单或付款交单的方式可以吗?
SELLER: Sorry. We only accept irrevocable Letter of Credit payable against shipping documents.
对不起，我们只接受不可撤销信用证的方式，见票付款。
BUYER: I see. But as you know, the Western market has been declining recently. Business is not easy as it used to be. As an old client of yours, I think we should enjoy your special treatment. I hope you would allow us to pay by D/A or D/P.
我明白。但你也知道，西方市场最近持续萎靡，生意不像之前那么好做了。我们也是贵公司的老主顾了，总该得到一点特殊对待吧。希望贵公司能同意以承兑交单或付款交单的方式付款。
SELLER: I understand your situation, Mr. Smith. As you pointed out, the Western economy is going down; the international financial market is not stable. To be on the safe side, we can't make exceptions.
我理解贵公司的处境，但你刚刚也说了，西方经济在逐步下滑;国际金融市场也处于不稳定的状态，为了安全起见，我们还是不能例外。
BUYER: It will increase our expenses to open the L/C and tie up our funds.
开信用证会增加我们的成本，这样我们的资金会更加紧张。
SELLER: Dear Mr. Smith, as one of our old customers, you know well that Chinese kites have enjoyed a good reputation in your market and will be selling well. The quick turnover will not only free your cost on L/C, but also benefit you a lot.
亲爱的史密斯先生，您作为我们的老主顾，应该很清楚我们中国的风筝质量在贵国市场上的声誉，肯定会畅销的。这不仅仅能缓解你开信用证的资金压力，也能大赚一笔呢。
BUYER: Your words sound OK, but we still feel that to pay by L/C is not reasonable, especially at present when the world market is inactive. In order to conclude this transaction, we both need to make some concessions. How about 50% by L/C, 50% by D/P? Otherwise we might turn to other suppliers.
你说的很有道理，但是我们还是觉得用信用证的方式付款不合理，尤其是在现在世界经济不活跃的情况下。为了谈成这笔生意，我们双方都需要做一些让步。一半用信用证一半用承兑怎么样?如果不行的话我们只能找别家了。
SELLER: Mr. Smith, as I said, we only accept L/C. Since you are our old customer and your order is quite large, how about 70% by L/C and 30% by D/P? This is not our normal practice. If you agree, we can make the deal. If not, I can't do anything else.
史密斯先生，我刚刚说过了，我们是非信用证不接受的。看在您是我们老主顾的份上，也看在您定了这么大量商品的份上，70%用信用证，30%用承兑汇票怎么样?我们这么做可算是例外了。如果你同意，那我们就成交，如果你不同意，那我也无能为力了。
BUYER: All right, I agree. Could you make sure that the goods will be delivered before May, 2012 so that they can catch up with the sales season before the Children's Day?
好吧，我同意。你方能否确定在2012年五月之前把货运到?这样我们就能赶上儿童节前夕的旺季了。
SELLER: In this case, you'd better open the L/C before the 10th of April since we need time to get the goods ready and book the shipping space. So I suggest stipulate the time of shipment as “within 15 days after the receipt of the L/C.” Furthermore, we'd like a confirmed irrevocable L/C at sight payable against documents.
这样的话，你最好在4月10日前把信用证开出来，因为我们需要时间准备商品和预定船只。所以我建议把装船期规定为“收到信用证后15日内”。此外，我们希望收到的是即期付款的不可撤销凭证。
BUYER: Another question. Can we make payment by L/C after sight?
还有个问题，我们能开见票后兑付的信用证吗?
SELLER: It looks that we have to make another concession. In consideration of our good relationship for years, we give you further special treatment for a L/C payment 30 days after sight.
那我们不得不再做一点让步了。考虑到我们多年的老交情，我们同意见票30天内兑付。
BUYER: Thanks a lot. We think we will have a successful transaction this time.
太感谢啦。我们这次合作肯定会成功的。
SELLER: We agree to your time L/C payment but it should be clear that the interest occurred should be borne by your side according to the interest rates on international monetary market. What do you think of it?
我们同意你所说的远期信用证付款，但是要说清楚的是，产生的利息应由你方根据国际货币市场的利率承担，这样可以吗?
BUYER: Agree. Thanks, Mr. Wang. We will try our best to open the L/C before 10th of April. How long should the L/C be valid?
可以，谢谢你，王先生。我们尽量在4月10日前把信用证开出来。信用证的有效期应该是多久?
SELLER: Since you are paying by a 30-day L/C, let's say the L/C expires 15 days after the 30-day duration is due, OK?
既然你是见票30日内兑付，那就兑付之日起15天内失效吧，可以吗?
Buyer: That'll be fine. We'll open the L/C according to your requirement within the designated time.
好。我们会在规定时间内按照你的要求把信用证开出来。
Seller: Thank you.
谢谢。
Buyer: By the way, Mr. Wang, could you tell me what documents you'll provide?
顺便问一下，你们会提供哪些票据?
Seller: Together with the draft, we'll send you a complete set of Bill of Lading, a Commercial Invoice, a Certificate of Quality, a Certificate of Quantity, Packing List, a Certificate of Origin, an Insurance Policy, a Shipping Advice. That's all.
除了合同之外，还有一整套的提货单，一张商业发票，一份品质认证书，一份数量证明书，装箱单，原产地证书，保单 和发货通知书。就这些。
Buyer: Thanks a lot. You have been most helpful.
太谢谢了。你可帮了大忙了。
外贸交际英语情景对话：Talking about the Shipment 谈运输方式
Seller: Is that Mr. Sang Lee? Are you online?
李桑先生，在吗?
Buyer: Nice to see you again, Mr. Zhang. I'm waiting for you here.
很高兴又见面了，张先生。我在线等着你呢。
Seller: Thanks. We have reached an agreement on the term of payment, what about shipment?
谢谢你。我们已经达成了付款方式上的一致，那我们的货运方式呢?
Buyer: That is what I want to confirm today.
这也是我今天想要确定的事情。
Seller: We are doing effort on this matter with local shipping companies. We have a confirmation of price based on CIF Pusan. We know we have the obligations to charter vessel and pay the freight.
我们正和当地的船运公司努力商谈。我们已经确定了釜山到岸价的价格。我知道我方有义务租赁船只和付运费。
Buyer: Clearly. Do you have any information? A rich season of garlic is coming. It's top important for you to effect the shipment earlier.
没错。你有什么消息要和我说吗?大蒜销售的旺季就要到了，你们越早发货越好。
SELLER: We'll do our utmost to deliver the goods at an earliest possible. But the shipment date depends on the L/C opening date reaching us. Please establish the L/C at sight ASAP Yes. The contract tells “Shipment: within 15 days after receiving the L/C at sight”. All are confirmed and I will contact our opening bank tomorrow. We promise to deliver the goods at once after receiving your payment.
我们会尽早发货。但是装船期取决于我们拿到信用证的开立期。请见票后尽快开立信用证。合同上说的是“装船期：收到信用证之日起十五日内”。一切都准备就绪，我明天就联系开证银行。我们承诺收到信用证就立马发货。
BUYER: Another point, we prefer a reefer container for a good temperature control and a good quality guarantee. Could you arrange for this kind of vessel?
还有一件事，希望能用冷藏集装箱，控制好温度，保证好质量。这你们能安排吗?
SELLER: Surely we can. But the price we reached is based on an ordinary vessel. You know reefer container is too expensive and the additional cost will be responsible by the buyer.
当然可以。但我们之前谈好的价格是普通运输船的价格。你也知道，冷藏集装箱价格昂贵，而且由买家来付额外的价格。
BUYER: That's a problem.
这是个问题。
SELLER: We suggest a half open vessel for air through during transportation. It's a nice choice for garlic product. China is so near to Korea. There is no problem.
我们建议用半开放式的运输船，这样在运输过程中就能保持空气流通。对大蒜这种商品来说这是不错的选择。中国离韩国也不远，应该没有问题。
BUYER: OK. I agree to use a half open vessel. But attention should be paid that we ordered 500MT of fresh white garlic in one lot. That is to be clear again “partial shipment not allowed”.
好，我同意。但请注意，我们订的500吨新鲜的白大蒜需要一次装运，不允许“分批装运”。
SELLER: As new orders keep coming in, we are afraid we have not enough stocks to meet your order then. We suggest you accept partial shipment in July and August 250MT each.
因为我们不断有新订单进来，恐怕我们没有足够的存储空间满足你的这个要求。建议你方接受七月和八月分别装运250吨。
BUYER: You know the price of garlic is changing so quickly due to a rich coming season. We have to receive the whole 500MT in one lot. Wish to do your utmost to fulfill the order.
你也知道，旺季要来了，大蒜的价格也在急剧变化。你们必须一次性给我们装运500吨。希望你们尽量满足我们的需求。
SELLER: OK. We will meet your order first to prepare and deliver in one lot in time.
好吧，我们会先满足你们的订单需求，准时为你们一次性装运。
BUYER: Thanks for your cooperation. I'm wondering if it is possible for you to effect shipment before the middle of June.
感谢贵方的合作。我想知道你方能否在六月中旬发货?
SELLER: Rather difficult for us to do. I think the shipment will be effected at the early July. That is the best we can do.
这有点难。可能最多能做到七月初发货。
BUYER: Too late. July is the selling season for this product in our market. If you manage to deliver the goods two or three weeks earlier, everything will be fine and we will be able to catch the selling season. Therefore, the goods must be shipped before June 20th.
那太晚了。七月已经是我们国内的销售旺季了。如果你能早发货两三个星期就好了，我们也能赶上旺季。所以，请务必在六月二十日之前发货。
SELLER; Well, I understand. We have signed many contracts recently. It is really beyond our power.
我理解。我们最近生意太多了，真的是无能为力。
Buyer: I sincerely hope that you will give our request special consideration.
我方真诚希望贵方能特别考虑我们的需求。
Seller: OK. We are old friends. We will try our best to arrange for you. We assure you that the shipment will be completed before the end of June if we receive your L/C in time.
好吧，我们也不是首次合作了。我们会尽量帮你安排的。如果我们能及时收到信用证，我保证在六月底完成装运。
Buyer: I appreciate what you have done for me. We're looking forward to receiving your advice of shipment as early as possible. Good luck.
感谢你为此做的努力。希望尽早收到贵方发货的通知。祝好。
Seller: Good luck. See you.
祝好，回见。
6. 求英语口语对话短文，急
women A:hi,wangfang,I want to ask you a question. B:say. A:are you proud of being a moman today? B:yes ,I am. A:Do you think the status of today's women are changed? B: yes,I agreed with you . A: how do they changed? B: you konw ,in the ancient times, women are not respected by the people.women usually stay at home and do some housework.they are not equal to the men. A: and how about the women in today? B: I think today's women have the same right as men to find a job. they are on longer discriminated by others. A:that's right. women are not absolutely dependent on men and they have the ability to accept higher education. B: yes.they believe they can also do them well as men did,they are very confident. A: do you think there're also some women discrimination in the other countries? B: yeah.in the Africa area and especically in the America,women are not attached importance to the men . A: so how do you think about this? B: I think it will not last long,it pays attention to the public. people there must do something aganist it. A: we hope tomorrow'momen are better, let's do something to surpport it. B: That's a good idea. 临时写出来的，不知道对你有没有帮助。。呵呵
7. 英语对话短文
The Games of the 29th Olympiad in 2008 are awarded to the city of Beijing."With the motto "New Beijing, Great Olympics", Beijing promises to host a "Green Olympics", a "Hi-tech Olympics" and the "People's Olympics". Chinese people always appreciate the purposes and principles of Olympic ideal, support the efforts of Olympic Games to promote world peace. The Chinese Government and people are doing our the utmost/best to prepare for the 2008 Olympic Games in Beijing, and shooting at the pageant with advocating Olympic ideal, sparkpluging world peace and enhancing the relationships among the world. Olympic spirit are gonna spread again in orient cultural ancient China. The government and people of China have always admired the purposes and principles of the Olympic spirit and supported the efforts made by the Olympics in promoting world peace. The Chinese government and people are doing our utmost in preparation for the 2008 Olympics in Beijing. It is our hope to make it a grand gathering that will carry forward the Olympic spirit, promote world peace and enhance the friendship among people of the world, so that the Olympic spirit will flourish once again, this time in China, an oriental country with an ancient civilization. 中国人民一向赞赏奥林匹克精神的宗旨和原则，支持奥林匹克运动为促进世界和平所做的努力。中国政府和中国人民正全力以赴，做好2008年北京奥运会的筹备工作，力争把2008年奥运会办成一次弘扬奥林匹克精神、促进世界和平、增进各国人民友谊的盛会，让奥林匹克精神在中国这一东方文明古国 再次得到发扬。
8. 外贸电话英语的口语对话
如果你是学习外贸英语的却没有口语给你练习，那么就看看这里的吧! Making telephone calls is an important part a secretary's work. When Mr Shelli wants to speak to someone on the telephone， Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him. MR SHELLI： I'd like to speak to Mr Kola of the National Bank， would you get him on the phone，please? MARIA： Certainly， I'll do it at once， Mr Shelli. TO HERSELF Now what's Mr Kola's number? Ah，here it is …… five， three， zero，double six. LIFTS PHONE ROSE： Switchboard， can I help you? MARIA： Good morning， Rose. Maria here.Could I have an outside line，please? ROSE： Oh， hello， Maria. Hold the line a moment.DIALLINGThere you are， you've an outside line now， you can hear the dialling tone. MARIA： Thank you. TO HERSELF Five， three， zero， six， six.RINGING 2ND OPERATOR： National Bank.Good morning，can I help you? MARIA： Good morning， would you put me through to Mr Kola please? 2ND OPERATOR： MR Kola? Certainly. Who's calling him? MARIA：Mr Shelli of Modern Office Limited would like to speak to him. 2ND OPERATOR： Thank you. Hold the line， please.PHONE MR KOLA： Kola speaking. 2ND OPERATOR： Good morning， Mr Kola. I have a call for you from Mr Shelli of Modern Office Limited. MR KOLA： Thank you， Operator， put him through， please. MARIA： Mr Kola? MR KOLA： Kola speaking. MARIA：Oh， good morning， Mr Kola. Mr Shelli is calling you. Would you hold the line a moment please. I'll hand you over. Mr Shelli? MR SHELLI： Yes? MARIA： Mr Kola's on the line now， Mr Shelli. Will you take it in here please? MR SHELLI：Thank you Maria. Hello， is that Mr Kola? MR KOLA： Good morning， Mr Shelli. MR SHELLI： Ah， good morning， Mr Kola， how are you? MR KOLA： Fine， thanks， and you? MR SHELLI： Very well， thank you. MR KOLA： I'm glad to hear it. Well， what can I do for you， Mr Shelli? MR SHELLI： Well， I'm going to Europe next week and I'd like some travellers cheques. 7，000 dollars say… MR KOLA： 7，000 dollars. Yes certainly I can fix that for you. So you're going to Europe， are you?
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